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Work Order Response Times

Category Sub-Category Business Timing Legal Timing
Emergency Immediately Immediately
Broken Door Locks/Jams Deprives tenant of security to their property or unit Immediately Immediately
Fire Immediately Immediately
Water (emergency) Deprives the tenant of hot or cold water 24 Hours 24 Hours
Unit not having access to a functioning toilet 24 Hours 24 Hours
Water (non-emergency) Deprives tenant of a major plumbing fixture supplied by the landlord 24 Hours 72 Hours
Security 24 Hours 10 Days
Refrigerator 24 Hours 72 Hours
Windows Shattered untempered glass or the inability to close to the outside 24 Hours 24 Hours
Heating 24 Hours 24 Hours
Electrical Severly limited power, exposed wires or fire hazards 24 Hours 24 Hours
Electric boilers 24 Hours 24 Hours
Non functioning electric sockets 5 Days 10 Days
Roof 48 Hours 10 days
Garbage Disposal 72 Hours 10 Days
Stove/Oven 72 Hours 72 Hours
Pest Control 5 Days 10 Days
All other 5 Days 10 Days
Air Conditioning 5 Days 10 Days
Flooring/Carpet 5 Days 10 Days
Fencing 5 Days 10 Days
Landscaping 5 Days 10 Days