Easily manage every aspect of your tenancy in one place

Use the Tenant Login button at the top of this page to access your portal. The Tenant Portal is your main resource for making payments, submitting maintenance requests, viewing documents, and reviewing account information.

If you are having trouble logging in, use the password-reset option or contact our office for assistance. Please include your full name, property address, and unit number.

Submit all non-emergency maintenance requests through your Tenant Portal. Include a clear description of the problem, when it began, whether it is getting worse, and any relevant photos or videos.

Submitting the request through the portal creates a record of the issue and allows DPM to review, assign, and track the repair.

For an immediate threat to life or safety, call 911 first.

For an active property emergency, such as uncontrolled water, fire, suspected gas, sewage backup, or another condition causing immediate property damage, follow the emergency contact instructions in your lease or Tenant Handbook and notify DPM immediately.

Take reasonable steps to prevent additional damage when it is safe to do so, such as shutting off a nearby water valve. You should also submit a maintenance request through your Tenant Portal with photos and details so the incident is properly documented.

Once a vendor has been assigned, the vendor will normally contact you directly to arrange access and scheduling. Please respond promptly and coordinate the appointment with the vendor.

If the vendor does not contact you, misses an appointment, or the repair remains unresolved, update the existing maintenance request rather than submitting a duplicate request. DPM can follow up with the vendor or consider another provider when appropriate.

Update the existing maintenance request and explain what remains unresolved. Include current photos or videos whenever possible.

DPM will review the issue and determine whether the original vendor should return or whether another vendor is appropriate. Please do not hire your own contractor, authorize additional work, or deduct repair costs from rent without prior written authorization.

Rent can be paid securely through your Tenant Portal. You may also be able to set up automatic payments through the portal.

Review your lease and Tenant Portal for your payment due date, accepted payment methods, and applicable payment instructions. If you believe a payment was not properly credited, contact DPM and provide the payment date, amount, and confirmation information.

First review the charge description, your lease, and any related notice or invoice. Then contact DPM in writing and identify the specific charge you are questioning and why you believe it may be incorrect.

We will review the account and supporting information. Please do not ignore a balance, notice, or response deadline while the matter is being reviewed unless DPM confirms otherwise in writing.

Submit the concern to DPM in writing and include the date, time, location, people involved, and a factual description of what occurred. Repeated incidents should be documented separately so management has a clear history to review.

For an active noise disturbance, threatening behavior, suspected criminal activity, or immediate safety concern, contact local law enforcement or call 911 when appropriate. DPM cannot independently verify incidents as they occur, so written documentation and official reports can be important when reviewing a complaint.

Notices may involve rent, lease compliance, property access, inspections, renewal terms, or another tenancy matter. Read the entire notice carefully and pay particular attention to any response date or required action.

Contact your assigned property manager promptly if you do not understand the notice or believe it was issued in error. A formal notice cannot simply be disregarded or canceled without reviewing the circumstances and obtaining any required approval.

Davis Property Management is a third-party management company acting on behalf of the property owner. Rental-rate decisions are generally made by the owner after reviewing DPM’s market information and recommendations.

Any rent increase is subject to the lease and applicable notice requirements. Contact your property manager if you have questions about the amount, effective date, or renewal options stated in your notice.

Renewal options depend on the property owner’s instructions, your current lease, property plans, and applicable requirements. Contact your assigned property manager before your lease expires if you would like to discuss renewal options.

A renewal is not complete until all required parties have signed the new agreement. Continuing to pay rent does not automatically guarantee a new fixed-term lease.

Submit your notice in writing to your assigned property manager or DPM’s office and confirm that it was received. Your notice must comply with the timing and other requirements contained in your lease.

Include your full name, property address, unit number, intended move-out date, and forwarding address when available. Returning keys or notifying an onsite employee does not replace a properly submitted written notice.

Review the DPM Move-Out Guide and your lease carefully. Complete the required cleaning, remove all personal property, report any remaining damage, and coordinate the return of all keys, remotes, parking passes, mailbox keys, and other access devices.

Provide DPM with your forwarding address and keep copies of your move-out notice, key-return confirmation, and other move-out records.

DPM will send your security deposit disposition and any refund due within the timeframe required by Washington law. The statement will identify applicable deductions and include supporting documentation as required.

Provide DPM with your forwarding address before moving out. If no forwarding address is provided, the disposition may be sent to your last known address.

Follow the insurance requirements stated in your lease. When renters insurance is required, you must maintain the required coverage and provide updated proof before your existing policy expires.

If compliant proof is not maintained, you may be enrolled in the applicable tenant liability coverage program and charged the stated monthly fee until valid proof is received. Tenant liability coverage is not a substitute for renters insurance covering your personal belongings, temporary housing, or other personal losses.

Lease documents and other shared tenancy documents are generally available through your Tenant Portal.

Contact your property manager before making any change to the occupants of the property.

A proposed new roommate may be required to complete DPM’s application and screening process. Any change to the residents named on the lease must be approved and documented in writing.

A departing tenant is not automatically released from the lease simply because they move out. Any release or change in responsibility must be approved and documented by the appropriate parties.

Contact your property manager before bringing a new pet onto the property.

Pet policies vary by property and may require owner approval, pet information, screening, a lease addendum, and any applicable deposits or other lawful requirements.

Requests involving assistance animals are handled separately through DPM’s applicable accommodation process.

Contact your assigned property manager as soon as possible to discuss your situation and review the requirements of your lease.

Moving out before the lease expiration date does not automatically end your obligations under the lease. Depending on the circumstances, lease terms, and applicable law, you may remain responsible for rent, utilities, re-rental costs, or other applicable charges until the tenancy is properly concluded.

Do not sublease the property, replace an occupant, or advertise the property as a short-term rental without prior written authorization.

Property owners are generally responsible for normal property maintenance and repairs that are not caused by a tenant.

A tenant may be responsible for repair costs when damage or a maintenance issue results from misuse, negligence, or actions of the tenant, an occupant, guest, or pet, as permitted by the lease and applicable law.

DPM will review the circumstances and available documentation before determining whether a charge should be assessed.

If you are locked out, contact DPM during normal business hours for available assistance.

For an after-hours lockout, follow any lockout instructions provided in your lease, Tenant Handbook, or property-specific information. A locksmith may be required, and the tenant may be responsible for applicable costs depending on the circumstances. Do not force entry, damage a door or lock, or change the property’s locks without authorization.