Vendors or Contractors

Work Order Response Times

Category Details Business Timing Legal Timing
Emergency Fire, safety, flood- call 911 Immediately Immediately
Broken Door Locks/Jams (Security) Deprives tenant of security to their property or unit Immediately Immediately
Windows (Security) Shattered untempered glass or the inability to close and secure from outside 24 Hours 24 Hours
Water (Emergency) Deprives the tenant of hot or cold water 24 Hours 24 Hours
Water boilers or water heaters 24 Hours 24 Hours
Unit not having access to a functioning toilet 24 Hours 24 Hours
Heating Deprives tenant of a heating source, must have at least one 24 Hours 24 Hours
Water (Non Emergency) Deprives tenant of a major plumbing fixture supplied by the landlord 24 Hours 72 Hours
Refrigerator Supplies tenant food 24 Hours 72 Hours
Electrical Severly limited power, exposed wires or fire hazards 24 Hours 24 Hours
Electric boilers or heating fixture 24 Hours 24 Hours
Non functioning electric sockets 5 Days 10 Days
Roof More urgent if active leak 48 Hours 10 Days
Mold More urgent if tenant reports sickness 5 Days 10 Days
Garbage Disposal 72 Hours 72 Hours
Stove/Oven 72 Hours 72 Hours
Pest Control More urgent if liability/health concern 5 Days 10 Days
Air Conditioning 5 Days 10 Days
Flooring/Carpet More urgent if liability, tripping hazard 5 Days 10 Days
Fencing 5 Days 10 Days
Landscaping Repair More urgent if liability 5 Days 10 Days
General Repair If no liability 7 Days 10 Days